Privacy Policy

Introduction

At MedGate, we understand that your health information is deeply personal and sensitive. As Rwanda's trusted medical tourism platform, we are committed to maintaining the confidentiality, integrity, and security of all personal and medical information you share with us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services.

Information We Collect

Personal Information

• Full name, date of birth, and contact information
• Passport details and nationality for travel coordination
• Emergency contact information
• Payment and billing information

Medical Information

• Medical history and current health conditions
• Treatment preferences and requirements
• Medical records and diagnostic reports you choose to share
• Insurance information and coverage details

Usage Information

• How you interact with our platform and services
• Communication preferences and history
• Device information and IP address for security purposes

How We Use Your Information

Information Sharing & Disclosure

We only share your information when necessary to provide our services or as required by law. We never sell your personal or medical information.

With Healthcare Providers

We share relevant medical information with hospitals, doctors, and specialists in Rwanda to ensure you receive appropriate care. All our partner healthcare providers are bound by strict confidentiality agreements.

With Service Partners

We may share necessary information with trusted partners who help facilitate your medical tourism experience, including accommodation providers, transportation services, and travel coordinators. These partners are contractually obligated to protect your privacy.

Legal Requirements

We may disclose information when required by Rwandan law, court orders, or to protect the safety and rights of our patients and staff.

Data Security & Protection

• End-to-end encryption for all sensitive communications
• Secure, HIPAA-compliant data storage systems
• Regular security assessments and updates
• Limited access to your information on a need-to-know basis
• Secure data centers with 24/7 monitoring

Your Privacy Rights

You have the right to:

International Data Transfers

As a medical tourism platform, we may transfer your information internationally to facilitate your healthcare journey. We ensure all international transfers comply with applicable data protection laws and include appropriate safeguards to protect your privacy.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical information may be retained longer as required by healthcare regulations and for continuity of care purposes.

Contact Us About Privacy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes and post the updated policy on our website with a new effective date.